FAQs

Do you ship orders globally?
Yes! We happily serve customers from all over the world, and have shipped orders to over 25 countries. Please ensure that your address details are correctly entered at checkout.

How long will my order take to arrive?
Depending on your order and location, your parcel(s) should arrive within 1-6 weeks. This longer timeframe allows us to offer free global shipping for many of our products, along with incredibly competitive prices for the products themselves (including our free products)!

Am I able to track my order?
If your order is eligible for order tracking, you will receive the appropriate details in your order confirmation email. If tracking isn't available for your order, you can contact us for an estimated delivery date.

Do you ship all of the products within my order at the same time?
Depending on the size of your order, we may ship your products in smaller groups. This will allow you to receive them as quickly as possible, whilst also avoiding you having to pay the costs of shipping large orders (for example, customs fees).

Where is my order being shipped from?
The products we offer are made and shipped from all over the world, including the US, Europe and Asia. This allows us to offer you great prices, whilst ensuring the highest level of quality.

Do you offer exchanges and refunds?
Yes, we offer both exchanges and refunds within 30 days. Please read our Terms of Service for further details.

Is all of my personal data protected on your site?
Absolutely! We take privacy and security very seriously. All orders are securely processed through Shopify or PayPal (depending on your selected payment method), which are two of the largest, safest and most trusted brands in eCommerce. 

Why are some of your products free?
It sounds too good to be true, but we do genuinely offer some of our products for free. All we ask is that you pay for shipping, that's it! We use this promotion to attract new customers, and delight our existing ones. 

If you have any other questions, please visit our Contact Us page.